1.The Customer shall ensure that it does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner. Incase, of products where color is not mentioned, customer shall receive any color which is in stock at the time of ordering and the same cannot be replaced / returned.
2.Products purchased by a Customer can be Returned/Replaced by Fitco Orings Pvt Ltd within 7 (seven) days of the delivery date by placing a Return Order or Replacement Order request on fitcorings.com or by sending an email at fitco@fitcorings.com if Customer finds that the Product delivered is damaged and/or defective and/or is expired. Returns or Replacement will be entertained only once for each order.
3.In case of Return or Replacement of any Product, the Customer will courier the product assist to return the Product completely in the same condition as it was received along with all accessories/booklets/freebies etc. There should be no signs of external damage on the packaging, including the original carton, the Customer will be provided with an acknowledgement of Return pick up by the Courier. The Customer should retain the said acknowledgment and quote or produce the same in all future communications with the Fitco Orings Pvt Ltd , in this regard.
4.Any replacement/exchange shall be processed only where the Product is available and in all other cases, the Customer will be provided with a refund along with shipping charges, if any actually paid by the Customer in relation to such Product.
5.Fitco Orings Pvt Ltd will make reasonable endeavor that any eligible refund / credit note is initiated within 15 days of receipt of returned products. The approved refund amount will be credited to Customers bank account/refunded into credit card or debit card account as the case may be within such time as taken by banking channels to process such refund.
6.Order once placed on fitcorings.com can be requested for cancellation if the order is not dispatched for delivery by placing Cancel Order request on Fitco Orings Pvt Ltd or by sending an email at fitco@fitcorings.com. Fitco Orings Pvt Ltd reserves the right to reject the cancellation request and in its sole discretion may decide appropriately after taking into consideration the product category, whether purchased by Fitco Orings Pvt Ltd specifically against the Order, whether products are proprietary in nature, whether customized on special request of customer, whether significant cost is incurred by Fitco Orings Pvt Ltd to arrange delivery of Product etc. If cancellation request is rejected by Elite Interodesign after providing adequate reasons, Customer will be obliged to accept delivery and make payment against the products. If the order is requested for cancellation after payment has been processed, and if cancellation is approved by Fitco Orings Pvt Ltd, the said amount will be refunded in accordance with above mentioned process.
7.Certain elements of the Website will contain material submitted by other Users and some parts of the Website contain advertising/other material submitted to the Company by third parties. The Company reserves the right to omit, suspend and/or change the position of any advertising material submitted for insertion. Acceptance of advertisements on the Website will be subject to the Companys terms and conditions which are available on request.
At Fitco Orings Pvt Ltd, we want you to be completely satisfied with each and every purchase. We believe that the creation of a bridge between consumers and extraordinary customer service. If you arent satisfied with our products for any reason, we offer a no questions asked return policy, subject to goods being received in good undamaged condition.
We will accept returns up to 7 days from the day that you receive your product. You can request a product return via Email us on fitco@fitcorings.com You will receive a confirmation of your return request, you can courier it back to our address. Once we have received your returned items in good condition at our warehouse, we will initiate a payment refund. We expect to complete the refund process within 15 days from confirmation of return request.
1. Please return your products within the original packaging. If the original packaging is lost or unavailable, Refunds will not be issued if the returned products have been altered in any way before being returned. 2.No returns will be accepted after the 7-day returns period has expired.
We regret that we are unable to accept returns of any gift products.